TERMS OF SERVICE

Last Updated: 1st March 2025

1. Introduction

These Terms govern your use of nutristone.co.uk and the services we provide. By using our website, you agree to these terms.

2. Orders & Payments

  • All orders are subject to availability.
  • Prices include VAT where applicable.
  • We accept major debit/credit cards and PayPal.
  • Promotional discounts cannot be combined unless explicitly stated.

3. Shipping & Delivery

  • Orders are processed within 24-48 hours (excluding weekends).
  • Royal Mail First Class: 1-2 business days.
  • Royal Mail Second Class: 2-4 business days.
  • Free delivery on orders over £30, unless a promotional offer is active.

4. Returns & Refunds

  • Unopened products can be returned within 30 days for a full refund.
  • Read our Refund & Returns Policy below for full details.

5. Website Use

  • You must be 18+ or have parental consent to make a purchase.
  • We reserve the right to suspend accounts engaging in fraudulent activities.

6. Limitation of Liability

  • NutriStone is not responsible for allergic reactions or misuse of supplements.
  • Always consult a healthcare professional before using our products.

7. Changes to Terms

We may update these Terms occasionally. Please review them periodically.

8. Contact Information

For any questions, email us at info@nutristone.co.uk.

REFUND & RETURNS POLICY

Last Updated: 1st March 2025

We want you to be happy with your NutriStone purchase. If you’re not satisfied, we offer a 30-day money-back guarantee.

1. Eligibility for Returns

  • Products must be unopened and in original packaging.
  • Returns must be requested within 30 days of receiving your order.
  • Refunds will be processed back to the original payment method within 5-7 business days after approval.

2. How to Initiate a Return

  1. Contact us at info@nutristone.co.uk with your order number.
  2. We will provide return instructions.
  3. Once received and inspected, we’ll process your refund.

3. Non-Refundable Items

  • Opened or used products.
  • Digital gift cards.
  • Clearance items (if specified as non-refundable).

DELIVERY & SHIPPING POLICY

1. Shipping Options

  • Royal Mail First Class: 1-2 business days.
  • Royal Mail Second Class: 2-4 business days.

2. Delivery Fees

  • Free shipping on orders over £30.
  • Standard shipping rates apply for orders under £30.
  • We may offer free shipping promotions on all orders for a limited time.

3. Order Processing Time

  • Orders are dispatched within 24-48 hours (excluding weekends).
  • You will receive a tracking link via email once your order ships.

4. Contact Us

For any shipping, return, or refund-related questions, email us at info@nutristone.co.uk.